Privacy Policy

What the request contains

The request stores your name, email address, phone number, service address, client type, selected service, task details, and the date and time you choose on Deedloom. The booking also stores its deposit state, internal slot-claim state, reference number, and service-review status. Availability reflects Deedloom bookings only; no external calendar connection is currently available.

Deedloom confirms the selected appointment only after the exact $20 deposit is verified and the internal slot can be claimed. The service request remains under owner review after that; a confirmed appointment does not mean the service has been approved. If payment is verified but the slot cannot be claimed, the status page says the appointment is not confirmed. If a paid request is denied or Deedloom cannot provide the service, Deedloom releases the slot. The owner issues the full $20 refund separately through the Payments page, and Deedloom reports it as refunded only after the full amount is confirmed.

The application uses form checks and request throttling to reduce automated or repeated submissions. The booking record may store a keyed fingerprint derived from the incoming network address, or the email address when no network address is available, for this purpose; the raw network address is not stored in the booking record. These checks do not verify identity or confirm that an email address or phone number is reachable.

Access and retention

Booking records and review decisions are private to the authorized Deedloom owner. Customers are not given access to the internal booking list or review controls. Deedloom retains a request for service administration and payment reconciliation and handles privacy questions manually.

For privacy questions or a request about your booking information, contact Deedloom.help@gmail.com or contact@deedloom.org.